FAQ

Got questions? We've got answers! Check out our FAQs below for info on payments, delivery, returns, and our commitment to sustainability.

Payment Methods: We accept credit cards, PayPal, and Afterpay. Orders from our site are processed in GBP.

Delivery: Orders typically take 1-3 business days to process. Delivery times are estimates and may vary due to unforeseen events. We ship via Evri 48 hours with tracking.

Refunds: Not happy with your purchase? You have 30 days to return it in its original condition with tags and packaging. Buyers cover postage costs.

Return Address: 29 Sandon Close, Esher, Surrey, KT10 8JE.

Damages or Issues: If you spot defects or receive the wrong item, reach out to us right away. We'll make it right!

Exchanges: Sure thing! Just return the item and make a separate purchase for the new one.

Refund Process: Once we receive and inspect your return, we'll process the refund to your original payment method.

Shipping Costs: You cover return shipping unless there's a fault. Need help? Reach out to katy@moxieandswing.com.

Photographer Credits: Big thanks to the artists who let us use their photos from Pexels and Unsplash: Allef Vinicius, Tamara Bellis, Anatol Lem, Marcelo Chagas, cottonbro, Eric Angelis, Lucas Guimarães, and Zura Modebadze.

Sustainability

Welcome to Moxie and Swing, where eco-consciousness is our driving force. From manufacturing to delivery, we prioritise the planet every step of the way.

Our hats are proudly crafted in Italy, reducing transportation emissions. Each purchase is carefully wrapped in acid-free tissue paper and delivered in 100% eco-friendly packaging.

But we don't stop there. We offset emissions from transport and shipping through partnerships with trusted organizations like Offset and Pachama.

When you choose a Moxie and Swing fedora, you're not only investing in style, but also in a long-lasting, high-quality product. We believe in the concept of "buy once for life" and appreciate the value of things that endure.

Join us in making a positive impact.